At Daily Wardrobe Shop, we combine sartorial excellence with seamless service. Just as we meticulously craft each garment, we’ve designed our shipping and returns process to be equally precise and customer-focused.
Shipping Information
Order Processing
We carefully prepare each order within 1-2 business days of purchase. You’ll receive a confirmation email with tracking information once your package ships.
Shipping Methods & Delivery Times
Standard Shipping: $12.95 via DHL or FedEx
- Delivery within 10-15 business days after shipment
- Available for all orders
Free Shipping: Available for orders over $50 via EMS
- Delivery within 15-25 business days after shipment
Note: Delivery times may vary for international destinations (excluding restricted regions in Asia and certain remote areas). Customs processing may add additional time.
Our Return Guarantee
We stand behind every piece in our collection. If your purchase doesn’t meet our exacting standards—or yours—we’ll make it right with the efficiency of a master tailor correcting a bespoke suit.
Return Policy Details
- Return Window: 15 days from delivery date
- Condition: Items must be unworn, unwashed, and with original tags attached
- Return Method: Prepaid label provided for US customers (international customers responsible for return shipping)
Final Sale Items (Non-Returnable)
To maintain hygiene and quality standards, we cannot accept returns on:
- Underwear & Nightwear
- Swimwear
- Personalized Tailoring
These items are clearly marked as “Final Sale” at checkout.
Simple 4-Step Return Process
Step 1: Initiate Your Return
Within 15 days of receiving your order, email our Customer Care team at [email protected] with:
- Your order number
- Item(s) you wish to return/exchange
- Reason for return
- Whether you prefer a refund or exchange
Email Template:
Subject: Return Request – Order #[Your Order Number]
Dear Daily Wardrobe Shop Team,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Items for return:
- [Product Name], Size: [Size], Color: [Color]
Reason: [Please specify]
I prefer: [Refund to original payment method / Exchange for (specify preferred item)]
Please advise next steps.
Best regards,
[Your Full Name]
[Your Email Address]
Step 2: Receive Authorization
Within 24 business hours, we’ll email you:
- Return Authorization Number (RAN)
- Prepaid shipping label (US customers)
- International return instructions (if applicable)
Step 3: Package & Ship
Securely package items with:
- Original tags and packaging
- Completed return form (emailed with your RAN)
Affix the provided label and drop at any DHL/FedEx location.
Step 4: Processing
Allow 3-5 business days for us to receive and inspect your return. We’ll email confirmation once processed.
Refund Information
Refund Timeline
- Processed within 3 business days of return approval
- Credit Card/PayPal: 5-10 business days to reflect on your statement
- Original Shipping Costs: Non-refundable unless due to our error
Exchanges
Exchanges ship immediately upon approval. You’ll receive tracking information via email.
International Returns
For customers outside the US (excluding restricted regions):
- Return shipping costs are the customer’s responsibility
- Customs/duties fees are non-refundable
- Mark package “Returned Goods” to avoid additional charges
Damaged or Incorrect Items
If you receive a defective or wrong item, contact us immediately at [email protected] with photos of the issue. We’ll arrange expedited replacement at no cost to you—because even the finest tailoring sometimes requires adjustment.
Customer Care
Available Monday-Friday, 9AM-5PM EST
Phone: +1 (410) XXX-XXXX
Email: [email protected]
Address: 3036 Five Points, Baltimore, US 21201
The Daily Wardrobe Shop Team
Where Excellence in Style Meets Impeccable Service
